Have you paid for some goods from an online retailer and not received them in due time? Retailers sometimes fail to communicate well when you rely on them to deliver products. It can be annoying if you need the parcel to use for a specific occasion. As a customer, you should have a say on the matter and avoid being inconvenienced by such retailers. Here is what you should do in different scenarios when you are not satisfied with the parcel delivery.
Make a parcel complaint
When your parcel is not delivered on time is to get in touch with the retailer. This helps you make a verbal complaint to let them know that you are yet to receive the goods you ordered. Request them politely to take immediate action and solve the situation.
According to the Consumer Rights Act, a retailer should deliver your parcel within 30 days after you place an order if you don’t give them a particular time frame. If the retailer fails to comply with this regulation, you can try to be lenient with them by giving them a further deadline for them to fulfill their part. The timeframe you set depends on the item you ordered and its purpose.
As you extend the time frame and show some leniency, do not fail to hesitate that the delivery is late so that they don’t take your kindness for granted. Come up with a reasonable date for them to make a re-delivery. If you need the item for a specific occasion that is urgent, you need to give them details so that they understand the urgency. If you complain to the retailer politely without raising negative emotions, they may deliver the parcel promptly.
Seek a refund